Forum Discussion
PREVIEW NOT WORKING
the question is urgent
Hi B2B Sales Enablement!
I'm sorry to hear you've also run into issues when trying to preview your Storyline course. I'd be happy to help troubleshoot and had some follow-up questions to start.
- Does this issue occur with a specific file or across all of your files?
- If the behavior is local to one file it's possible a corrupt object is causing the preview to break. These steps to import the slides into a new project should help.
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If the behavior occurs across all files a fresh installation of Storyline 360 should help. Here are the steps for that.
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Are you working from your local hard drive? We don't recommend working with files on a network drive as it can cause erratic behavior.
It would be helpful to take a closer look at your project file and test the behavior on our end. Would you be comfortable sharing a copy here in this discussion or privately through a support case? We'll delete it from our system once we're finished!
Do you see a preview of my course?
On other preview courses I can see
Your recommendations did not work, unfortunately
what should I do?
Hello B2B Sales Enablement,
It sounds like you're experiencing possible data corruption issues with your project file that isn't previewing properly.
It would be helpful if we can see your project file so we can take a closer look at what's happening. Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done!
- Does this issue occur with a specific file or across all of your files?
