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MarcusAlgotsson's avatar
MarcusAlgotsson
Community Member
3 years ago

Problem with 'Sequence Drag-and-Drop' on chromebooks

Our customers have problem with 'Sequence Drag-and-Drop' questions. About 1 in 10 computers looks when they try to answer this question type. It's been a problem for a while, so we decided to rewrit...
storyline 360
LucianaPiazza's avatar
LucianaPiazza
Staff
3 years ago

Hi Marcus,

So sorry to hear you are running into this issue. I see that you have opened a support case with us and you are working with my colleague Renato. He will be in touch with you shortly. You are in great hands! 

Thanks so much for this information as well! I'll share your most recent reply to Kelly with Renato so he is looped in on your browser experience on Chromebooks. 

We'll continue the conversation over in your support case. 

Have a great day and happy developing! ✨

OrvHaflid's avatar
OrvHaflid
Community Member
3 months ago

Hi, I have customers with the same problem with the sequencing questions on a Chromebook. It does not happen every time.  Is there a fix?  See below for the original comment. 

There seems to be a problem for some students (randomly) where the training glitches on the section of "What does whmis stand for? drag each box to the correct position." I have tried restarting the program and it just happens again. The boxes do not show up and all you can view is the question itself with the blue background. Any idea how to remedy this situation?

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    3 months ago

    Hi OrvHaflid!

    Sorry to hear you and your team are also running into this setback!

    I have some follow-up questions to help me understand your environment a little better:

    • Are the affected learners interacting with the drag-and-drop scenario on a touch-screen Chromebook? Or with a standard keyboard and mouse?
    • Can the behavior only be observed when viewing the Storyline course through an LMS, or when published to Review 360 as well?
    • Can the issue be replicated in other supported browsers, such as Microsoft Edge?

     

    Also, if you're comfortable sharing the affected .story file, we'd be happy to take a closer look. Feel free to upload it here in the discussion or privately through a support case.

    Looking forward to hearing from you!

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