Forum Discussion
Problem with 'Sequence Drag-and-Drop' on chromebooks
Our customers have problem with 'Sequence Drag-and-Drop' questions. About 1 in 10 computers looks when they try to answer this question type. It's been a problem for a while, so we decided to rewrit...
Hi Marcus,
Thanks for reaching out!
I'm sorry to hear that your customers are experiencing this issue. I'd like to ask a few clarifying questions to help me better understand the issue.
- For the users that are experiencing this issue, what are they seeing when they attempt to answer the question? Are they receiving an error message?
- Is this only happening for customers using Chromebooks?
They'll want to check that their devices meet the minimum system requirements. I'm happy to test your file on my end if you'd like to share it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.
