Forum Discussion

DiversityCampus's avatar
DiversityCampus
Community Member
8 months ago

Problem with the text/format when Google Translate activates automatically

Dear team,
By chance, my colleague discovered the following yesterday:

My colleague was recording our courses and called me after a while, somewhat distraught. Google Translate had apparently activated and translated the content. However, our course was already in German, yet it recognized English and tried to translate it. The end result was not really German sentences.

My question now is: can this problem be fixed? After all, it's not ideal for our customers if something is automatically translated incorrectly.

Is there already a procedure here?
Much of our content on the subject of diversity etc. is in German and may be translated into English anyway.

Rise 360
  • KarlMuller's avatar
    KarlMuller
    Community Member
    8 months ago

    Hi,

    This is a browser issue, not a Rise problem.

    Turn off automatic translation in the browser. 

    • DiversityCampus's avatar
      DiversityCampus
      Community Member
      8 months ago

      Um, but if I do it manually and not automatically, I get the same effect.
      And normally a German text is displayed in English, and an English text in German if I have it translated automatically. In this case, however, I get the respective German text in both English and German, but in a different way.

      I don't think it's just a problem with Google Translate, is it?

      • JoseTansengco's avatar
        JoseTansengco
        Staff
        8 months ago

        Hello Diversity Campus,

        Can I ask if you've tried replicating this behavior using other browsers that have an auto-translate feature? If this issue is only happening when your course is viewed on a specific browser, the issue might be with how that particular browser is detecting texts for translation.

        If this is happening on multiple browsers, please share a link to your course here for testing. 

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