Forum Discussion

PhilKnott-337aa's avatar
PhilKnott-337aa
Community Member
5 years ago

Problems using Review

Hi all, I'm getting issues with reviewers giving feedback to a 360 course through Review. I thought initially it was a Safari issue with just one user, but it seems to be doing it for other browse...
Review 360
KellyAuner's avatar
KellyAuner
Staff
3 years ago

Hi Morgan,

Thanks for reaching out! Did you check the box to Allow users without Articulate IDs to comment?

         

Reviewers can add comments to Review 360 projects without an Articulate ID. They’ll just be prompted to enter their email address to post comments so they can receive notifications for replies. If their email address is tied to an Articulate ID, they'll be prompted to sign in. If you need further assistance, please let me know!

 

Hi Holly,

I'm sorry to hear that your client is experiencing an issue with Review 360! I don't have any reports of Review 360 being down yesterday, but I'm happy to help troubleshoot!

  • Are you able to view the Review 360 link?
  • Has your client tried viewing the link in a different browser?
  • Is this happening with only one course or multiple courses?

I'll look out for your reply!

  • MorganHarrell-b's avatar
    MorganHarrell-b
    Community Member
    3 years ago

    Hello:

    Yes I did check the box when I shared the link a month ago. Today it is working and I have done nothing different. Any idea why? Was there a bug that was fixed? Is this an intermittent issue?