Forum Discussion
Progress of Storyline activity embedded in Rise course not saving upon exit
Hi Matt!
Sorry to hear you've run into this setback!
A helpful first step would be testing how the course performs in SCORM Cloud. It's a virtual LMS environment we use to determine if an issue lies with a project file, or the LMS itself. If the course progress is saved when viewing the lesson in SCORM Cloud, then the issue is likely LMS-related. If the same behavior can be observed when testing in SCORM Cloud, please connect with our support engineers through a support case.
We'd be happy to continue troubleshooting with you!
Hi Steven,
Apologies for the delayed response - this is not my main account as I do not want to post this issue on my organization's account, so I missed your response.
I've been working with one of your team's engineers through a support case email exchange, and we've tested many different settings to no avail. For example, changing the tracking settings in both the Storyline activity and the Rise course (eg. track by course completion/quiz result/slides viewed), trying different SCORM publishing settings (eg. SCORM 2004 3rd/4th edition, SCORM 1.2 etc). Nothing has really helped.
However, they did have me test the course in SCORM Cloud and I was unable to recreate the issue. So as you say this could potentially be related to the LMS we use (SmarterU).
If you have any further suggestions on settings I could alter that would be much appreciated.
Hi Matt!
No worries!
I see that my colleague Mcgem was helping you through your case. Thanks for letting him know you resolved your issue by switching to xAPI when publishing! If you run into any setbacks moving forward, please let us know.