Forum Discussion
Project won't save - Storyline 2
Getting a different error nearly every time.
Cannot access part because parent package was closed.
Cannot access a closed stream
Store must be open for this operation.
What gives? I ca...
Darryl, we've had a small group of users report this behavior in Storyline 2.
We're trying to get to the bottom of the problem, and there are a few common themes that we've noticed thus far:
- The problem seems to happen more often with project files that have been upgraded from SL1 to SL2 than with files that have been created from scratch in SL2. Can you confirm this?
- The problem seems to happen more often with project files that contain videos (even unused Screen Recordings) than with project files that contain no videos. Can you confirm this?
- When the problem occurs within a given project on a given machine, it seems that the specific machine is forever unable to perform a Save, Save As, or Import against the project in question. However, when moved to another machine, the file may perform normally. Can you confirm this?
- This Knowledge Base Article doesn't seem to help. Can you confirm this?
If the above is confirmed (or even if it's not, for that matter), we'd love it if you could send us 3 things:
- The SL2 .story project file that is giving you problems.
- The backed-up SL1 .story project file before it was upgraded to SL2.
- A set of Storyline 2 Error Logs.
We look forward to hearing from you. Thanks!
Justin, We are experiencing the same issue as you have described. To further describe our situation, our client provided us their SL1 files to work with/clean-up/finish developing; there are video files included. We upgraded to SL2 and also have another developer working on the project. We had originally been working on a server, but have gone back to working on local/hard drive; We have imported the project into a new project and still are running into problems. Suggestions?
I am experiencing this as well. Yes, it's with a file that was SL1 then SL2. Yes, it includes video and/or screen recordings. I seem to have some luck with saving it under a different name each time, but mine also freezes up on me when I try to publish.
I'm sure you all are working on it. We are desperate for a resolution!
Hey Justin,
I just experienced the same error. It's a new SL2 project, DOES contain video, and other instances of SL2 that were open simultaneously saved without issues. So, only 1 out of your 3 commonalities in my case. Thought you might like to know.
It seems video is the one factor that we all have in common when getting this error.
Below are the variety of error messages I got today.
