Forum Discussion
Hi Max,
Do you have one of the case numbers handy so that I can take a look? If you submitted two, they likely were combined on our end so either number should work. I know our Storyline team has been playing some catch up following the holiday last week, so I just want to check in on the status.
You mentioned that on or around slide 20 is when the issue started to occur in a new project, were you able to remove whatever element you had added to that slide and see if the you could continue to work normally? I'm wondering if it's a specific item you're including that could be contributing to the error. Also, I know you've done the repair, and I believe you said you did the full repair detailed here but I also wanted to confirm that you're working locally as mentioned here.
Case #00443012
I did the full repair. Completely uninstalled and re-installed twice and then again with the latest update.
Saving and working locally.
Not working in a project upgraded from SL1.
I have an Intel chip (some thought it might have a bearing on it) running Win 7 pro 64bit, 8 GB Ram
The last element added before the issue activated again in the virgin SL2 project was simply a new page with only text on it. I re-added that page again this morning and was able to get it saved, so I will continue to limp along saving after each edit and fingers crossed I can get something accomplished today!
Thanks,
Max