Forum Discussion
AshleyT-Pollard
9 years agoStaff
Hi Peter,
Thanks for reaching out here and sharing your experience, which I'm sorry to hear has been so time consuming and trying. I'd like to have you work with our Support engineers so that we could take a look at this problematic file and anything else specific on your system. I assume you've already run through the steps in this thread in regards to working locally, repairing Storyline, importing it into a new file, confirming you're on the latest update (Update 7), etc.?
I've gone ahead and submitted a case on your behalf so you'll be hearing from someone on our team shortly.