Project won't save - Storyline 2

I am experiencing the same problem with two different files in Storyline 2 now. I am not able to save any of those files... Are there any updates to this?

Both my files are upgraded from SL1, but I have been saving both projects several times before this happened.

I had my IT team recover a copy of the file which i'd stored on my network. (neither the local copy nor the network copy would save properly).  So I lost a day's work, but now I'm able to save properly.

I've also upgraded to a new PC, by  coincidence. So the "work on the file on a new machine" work around seems to work.

@Jannicke Wilhelmsen. I'm pretty much 99% sure that it's video related based on the conversation Justin Grenier has had in this thread. I can confirm that the projects i've experienced the problem in are all video based. My projects that are none video based don't have this issue. I had originally thought it was hardware based, but the one thing that other users (so far) have in common is video.

It would be great if others can confirm this.

Yes, I do have videos in my projects. So, if I remove the videos, maybe the files will save as they are supposed to?

@Jannicke Wilhelmsen. I don't know. I have been resorting to the suggested file recovery made by the articulate staff, Using the windows task manager to end the process of storyline. When you open the project up after ending the process you'll be asked to recover your project. Once it's recovered I've been able to save it to a new name.

Also if you look in "<drive letter>:\Users\~username~\AppData\Roaming\Articulate\Storyline" you'll see a list of tmp files, I believe those are the recovery files you might be able to open them up by making a copy and naming them to .story.

Thank you @Jean-Guy Boulay. I will look into the files. And, I will also try to remove the videos from my files, to see if it makes any difference.

I have also made one-by-one editing and saving after each editing, but it almost takes forever...  I try to remove my videos, just to see what happens!

Hi all,

Thanks for continuing to share information here about when you run into this error and the ways in which you're able to work around it. If you're not already working with our Support engineers in a case, please connect with them here so that they can continue to gather and compile this information for our QA team as they continue to investigate this error. 

I am submitting a support case on one of my project files that is making this happen.

Thanks Jannicke - if you'd like to share your case number we can follow along as well. 

Same problem here! Lost 2 hours of work! any solution yet?