Project won't save - Storyline 2

I'm having the same problem. Any updates? Do I need to submit a ticket?

Hello Wendy!

It would be best to submit a ticket with as much information about your file as you can share.

Is this problem still not fixed? I've gone back to using SL1 because I've lost/wasted too much time with lost work from SL2 not saving. My boss is seriously unhappy about the money spent for software I am not using. I saw that there is an update to SL2 so I came checking here with the hope that the new update fixes the problem, but it sounds like not...?

Hi Matthew - that's great news if accurate. Maybe someone from Articulate can confirm tomorrow. 

Thanks for the heads up!

Hi all,

Storyline 2 Update 4 was released Friday, which included the following fixes:

• Fixed issue where a project file couldn't be saved due to "Store must be open for this operation" error
• Fixed issue where temp files weren't purging, which could prevent project files from saving
• Fixed issue where Quizmaker '09 quizzes couldn't be imported with Flash Player 16 installed

To install the latest update for Articulate Storyline 2, use the download link in your product activation email, or download the latest installer here. Updates are free for existing Storyline 2 licensees.

This sounds like great news! I purchased the Storyline 2 upgrade in December but have held off on installing it after reading about this issue. I am so excited to dig in, but before I install the upgrade, can some of those who were experiencing the issue confirm that the latest update did in fact resolve the problem? Thanks!

Hi Monique,

The update did go through beta testing with a few users who shared information here in the forums and through connected with our Support engineers to determine if the updates made resolved the issue. I'm not sure which of them are subscribed to this thread - so I hope that they chime in. If you are still having difficulty after going through the update, please let us know as soon as possible by submitting the specifics of the error message to our Support engineers. 

I'm happy to report that the update seems to have resolved my issues with trying to import SL1 projects with video.  My goal is to replace the video in my SL1 projects with higher quality versions (and also to get the Android player support).  I just tried doing that with a test project using the latest update and it appears to be working fine.

Thanks for the update Dan!

Hello all,

I downloaded the latest installer yesterday and unfortunately am still experiencing issues with saving. Immediately after the install SL2 worked well and I was able to get half of my project completed and saved. However today it hasn't allowed me to save at all. I've submitted a ticket to support- case #00452042 . I uploaded my file after as well, but before I found this thread. While the file was one updated from SL1, I am not using videos in my project. I have an extremely tight deadline and my manager was expecting a completed project by end of the day today. I'm simply updating branding and adding a slide so it should have been easy enough to complete in the day. Any updates or further help would be much appreciated! Thanks so much.