Forum Discussion
Project won't save - Storyline 2
Getting a different error nearly every time.
Cannot access part because parent package was closed.
Cannot access a closed stream
Store must be open for this operation.
What gives? I can't re-save it as a new file. I'm screwed. About to lose half a day of work here. Any help? We've had this for less than a week, and never had (major) issues with Storyline 1, like this. Saving on C drive. Windows 7.
Please get back to me asap.
187 Replies
I tried the oldest trick of changing the file name (not save as, but actually renaming the file) and oddly enough, that seems to work. Let's see if it lasts.
Hi Denise,
Glad to hear that allowed you to fix the file, and you'll also want to ensure you're working on local project files and keeping the file name to the file length mentioned here.
For an update: Yes, changing the file name seemed to have worked and the file saves repeatedly just fine. : ) This may be an option for anyone experiencing this problem.
I ran into this issue over the last couple of days, despite having the latest release.
I think it was caused by low disk space, combined with long save times (due to excessive video content). My suspicion is that the autosave feature was half-way through a save when I chose to save. Not sure, but thought I'd put up my information in case it helps someone.
I'm not sure what the solution is (as I can't reduce video content), but I cleared disk space, waited a bit, and re-saved, and it seems ok for the moment *fingers-crossed*
Continuing to love Articulate... thanks!Hi Tim,
Did you also look at deleting the temp files? We've seen that assist other users who were having difficulty with the saving of a project file as included in this article.
Thanks for popping in to share your experience and troubleshooting Tim.
I really don't like the fact that customers of Storyline are used as Beta testers for the software. The software should have been cleared before being sold onto the public. I understand there are always going to be issues but this software has to be up there with the worst on the market. People have paid for a service and then asked to help in making that service workable. I don't want a reply, or a "sorry to hear this" I'm just venting. Thanks
I am experiencing this issue with any file that I start from scratch or not from a template. If I use a previous SL2 file rather than starting from scratch, it seems to be okay. However, it does recover it and let's me save it sometimes making multiple copies. I have only experienced this on one laptop. I have not tried to switch to another laptop yet.
Hi Noureen!
Sorry to hear that you are having difficulty with this. Have you tried to repair your Storyline 2 software to see if this alleviates the issue. I know you mention that it was happening with more than one file.
Hi there!
A colleague just had this problem a few minutes ago on a SL project with quite a few videos.
She's running update 11, btw.
Denise, is your trick about renaming the file SL is trying to save to (like say renaming project.story to old_project.story)? We could rename the file (althought it should have been locked "in use") but SL did not recreate the original file...
We only could get an earlier version from temp folder...
Hi Pierre!
Sorry to hear that you've run into this issue as well. I cannot speak for Denise, but I have seen other users mention saving the file under a different name as the solution as well. How you name them is probably personal preference. I'm not sure what you mean by 'SL did not recreate the original file'.
