Project won't save - Storyline 2

Hi Leslie,

"Save as" did not work either.

I though Denise's trick was to rename the file currently opened in Storyline (you should not be able to do this normally because it's "in use").

Say you work on myProject.story and SL refuses to save it. You rename it as myProject_old.story and SL then saves your project by recreating myProject.story.

I think that's within her files, not within the software. Again, I cannot speak for her.

Are you utilizing the latest update? Are you having difficulty across files or just with a particular file?

Have you tried to import into a new file to see if that alleviates the issue?

Has this issue still not be resolved..? The origin of this thread was two years ago and I am still getting this error message when I tried saving my file. 

I've tried the "solutions" from above and none of them worked. 

Appreciate the help from users, but this seems to be a programming issue on Articulate's end that still needs resolution. 

My advice? Save multiple versions as you go.. was able to use an older version and re-save but wasted a lot of valuable time. Frustrating. 

Hi Kaitlin, 

Our team would be happy to work through this issue with you one on one as I know that there have been some inconsistent behaviors and causes for it. Can you reach out here and share a copy of your .story file with our Support Engineers?

I have encountered this as well.  The only workaround (I've tried all the steps provided in this thread) successful for me is to save it under different names every time I save.  Very problematic.

Hi Erin!

Sorry to hear that you are continuing to have a problem with this.

Is it across projects or just a single project causing the issue?

I would recommend checking out this article for additional tips on preventing file corruption. If you are having the problem across files/projects, I'd recommend a repair as well.

Hi Leslie,

I submitted a ticket and included screenshots of the various errors I'm receiving.  It is with 2 of my projects both made using Storyline 2.  I uninstalled Articulate & am going to reinstall. 

Thanks Erin - I see where you reached out to the support team (01089537) and you should be hearing from someone soon. I'll be sure to follow along as well.

Hi Erin!

I popped in to check on your case this morning and it looks like Abel has reached out to you. Hopefully you received that e-mail, it would be from support@articulate.com. Just respond there when you can or let me know if you do not see it and we can re-send (it may be in junk/spam).

I'll continue to follow along.

I'm experiencing the same issue with SL3. Any solutions yet?