Forum Discussion

AlbaOrl's avatar
AlbaOrl
Community Member
2 years ago

Publish Review 360

Hi there,

I have been days facing a problem within publishing a review 360, trying to upload a revire 360 in Rise from Storyline. Every time I want to reupload the , I get the message "you haven't published any course" and I can´t replace it.  I really don´t know what the problem is. At first I thought it could be that I was using an old Storyline´s version, but after updating the new version is still not working. Could I get some help, please?

Thank you

Review 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hi Alba!

    Sorry to hear you've hit this snag when publishing to Review 360!

    Testing the behavior on my end (in 64-bit Storyline 360 version 3.84.31722.0) I was able to publish to Review 360 and insert the link into a Rise 360 lesson as a Storyline Block.

    Checking our status page, I'm not seeing any downtime reported for Review 360. Would you be comfortable sharing a copy of the .story file that's giving you trouble? Feel free to upload it here in the discussion or privately through a support case.

    We'll delete it from our system as soon as troubleshooting is complete!

  • AlbaOrl's avatar
    AlbaOrl
    Community Member
    2 years ago

    Hi Steven, 

    Thank yoy for your reply. It works now! The old version was not uninstalled and it looks like that whas the problem.

    Thank you!

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      2 years ago

      Hi Alba!

      Thanks for following up!

      So glad to hear your issue has been resolved! If you run into any setbacks moving forward, please let us know!

  • DaveMorabito's avatar
    DaveMorabito
    Community Member
    2 years ago

    Hi Steven, I'm currently having the same issue with some of my courses. Am I able to share the course links with you?

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