Forum Discussion
Publish to Word suddenly fails
Today I successfully published two Storyline 3 (latest update) courses to Word for a customer, but suddenly it does not work anymore. Upon publishing, it remains grey and after a minute or so it say...
UPDATE 3
A few hours later, having switched off the PC, a new attempt.
First time, publishing to Word does not work.
Then, open an empty Word document and try again: success!
After closing the Word document, a few more successful attempts, publishing the course to Word.
To me this suggests that something between Articulate and Word mysteriously prevents or allows the function publish for Word to work correctly.
@Articulate: any idea what this is?
Hi Jan!
So sorry to hear that publishing from Storyline 3 to Microsoft Word has been so erratic for you! Thank you for sharing such detailed feedback about the troubleshooting steps you've implemented so far.
I've opened a support case on your behalf so our support engineers can take a closer look into this issue for you. You should be hearing from them shortly!
