Forum Discussion
Publish to Word suddenly fails
Today I successfully published two Storyline 3 (latest update) courses to Word for a customer, but suddenly it does not work anymore. Upon publishing, it remains grey and after a minute or so it say...
Hi
I'm also having an issue publishing from SL360 to Word. It usually works no problem. Nothing has changed here - same version of Word. Updated my SL to the latest version whenever it came out. Need the transcript document for a client urgently.
Typed the issue into the SL error report screen that comes up but had not realised this error was under it.
Thanks
Eveline
Hi Eveline!
Sorry to hear you've also hit a snag when trying to publish a Storyline 360 course to Word. I'd be happy to help troubleshoot, and had some follow-up questions to start.
- Are you working locally? We recommend you Create, Edit, and Publish Courses on Your Local Hard Drive while authoring in order to avoid erratic behavior.
- Have you tried performing a repair of your Storyline 360 application to see if that improves the behavior?
- Does the issue occur across all Storyline files or one specifically? If it's only happening to a particular file, please share a copy here in the discussion or privately through a support case for further testing. We'll delete it from our system as soon as we're finished!
Looking forward to hearing from you!
Sorry for the delay in getting back to you. The repair worked and I am able to publish Word documents again.
Thanks for your support.
Have a good weekend everyone.
Regards
Eveline
