Forum Discussion

DanielMitchell1's avatar
DanielMitchell1
Community Member
7 years ago

Published Background Different Than Preview

For context, I'm a long time user of Storyline (Have used 1 through 360. Currently 360). I know how to change backgrounds, slide masters, player settings, etc. ***edit. More details added after furt...
storyline 360
GuyRider's avatar
GuyRider
Community Member
5 years ago

I have a related question.  When I change the background on a particular slide and preview the slide, the background color is what I would expect to see (attached Storyview_Preview Slide).  When I look at the slide in Preview Scene and Published, the background changes (attached Preview Scene_Publish).  Can you help explain what is going on and how to correct this?

thanks 

  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    5 years ago

    Hello Guy, and welcome to E-Learning Heroes! ⭐️

    I appreciate those screenshots so I could see what you're describing! From here, I'd like our support engineers to step in to help determine why the background color is changing when you publish your course.

    I've opened a case on your behalf, and you should've received an email with a link to upload your file privately with my team. They will delete it once they finish testing!

    • GuyRider's avatar
      GuyRider
      Community Member
      5 years ago

      Thank you

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