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rachelthomas-24's avatar
rachelthomas-24
Community Member
3 years ago

Published course not displaying in Edge

Ive published a course to Web and uploaded to my SharePoint site. When I preview in browser I just get the wheel turning but nothing loads. I have published another course in the same way and th...
Presenter 360
Studio 360
rachelthomas-24's avatar
rachelthomas-24
Community Member

Thanks

I have done as above and the only thing I can see that is diff with this course is that I have an MP4 video in one of the slides.  It still just sits with the wheel trying to load.  All my other courses on SP are fine but dont have a video included.  Could it be that causing the issue?

 

JoseTansengco's avatar
JoseTansengco
Staff
3 years ago

Hi Rachel, 

That could indeed be a possibility. Try publishing your course without the video to see how it behaves. If your course loads properly without the video, try re-encoding your video file using Handbrake to see if this fixes the issue. Here's a quick look at how to re-encode videos in Handbrake.  

  • lopezmason's avatar
    lopezmason
    Community Member
    3 years ago
    Joe Tansengco

    Hi Rachel, 

    That could indeed be a possibility. Try publishing your course without the video to see how it behaves. If your course loads properly without the video, try re-encoding your video file using Handbrake to see if this fixes the issue. Here's a quick look at we become what we behold videos in Handbrake.  

    I should research it again. I have a pretty good idea to give it a new perspective in the video.

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