Hi Laura, and welcome to the E-Learning Heroes community! ✨
I'm so sorry you've hit this snag but glad to see that you've connected with my teammate, Ian, in a support case. We'll continue troubleshooting there to keep all information in one place!
If anyone in the community is experiencing a similar issue, here's an article that may be helpful!
Thank you!! Ian was great and we were able to find a solution!
Hi Laura!
Thanks for reaching out and sharing the feedback! So glad to hear Ian was able to resolve your issue! If you run into any setbacks moving forward please let us know and we would be happy to assist further.
Have a great weekend!
