Forum Discussion
Hi Stanford,
I'm sorry to hear that you've run into difficulty with this latest course, and it's taken some time to figure out. This thread is a bit older, so I"m not certain that other users are still subscribed to assist but with that in mind I did want to ask a few other questions to help figure out next steps for you:
Are you using Storyline 1 or Storyline 2? Are you on the latest update of whichever version you're using, Update 10 and Update 7 respectively?
Have you looked at testing it in SCORM Cloud to see if it loads and behaves normally there? Since it's an industry standard for LMS testing it's a good place to start to rule out issues with the file and isolate it to how the LMS is behaving. You could use this article to walk through the troubleshooting/uploading steps.
Have you reached out to Canvas or their Support to see if there is additional information that they may have?
Hey Ashley, thanks for responding. I am using storyline 2.7. I have not tried uploading to scorm cloud, I will give that a shot to troubleshoot, though I am certain it is an LMS issue.
It seems that Canvas doesn't offer much in the way of support. Im gonna try a few more things. I will update this thread If I find a solution that works for me. Thanks.