Forum Discussion
Publishing takes forever
Hi,
lately, when I publish a storyline 360 project as video, it takes forever (well, I timed it takes over 30 min for a video of 2-3 min).
Did anything change? I'm working with Storyline for ye...
Are the optimal settings for Virtual Machines and Storyline available somewhere. This has been an ongoing issue for me as well using Parallels on a Mac, and the latest updated Storyline. Often the files can take over an hour to publish and I would say 80% of the time they just crash at the end. Oddly though I can push out the same file at times in less than a minute so its not an issue with my files. I have explored the internet speed issue, updated my router and have extremely fast internet speed reports and am still struggling to upload to 360 Review.
Hello Michele!
I'm happy to help! We don't have separate settings when publishing a Storyline course while using a virtual machine. I'm currently running Parallels as well, and I haven't run into any publishing issues. I've attached a project that I just published to Review 360. It took 15 seconds to publish. Do you mind publishing it on your end and letting me know how long it took to publish to Review 360?
Hi Lauren,
Your file did upload for me, and it took 5 minutes and 36 seconds to publish. I am currently at 195mbps upload speed (274 mbps downlod). So I don't feel its a connection issue. For more complex modules they are taking up to an hour to upload. Any ideas?
Thanks for those extra details, Michele!
If you continue to experience slow publishing times on Storyline 360 Build 3.54.25674.0 (verify by going to the Help tab, then click About Storyline), I encourage you to connect with one of our support engineers here as the next step, so they can help determine a cause. They'll reach out shortly after!
Can you share some of your settings that you have for Parallels? Slow publishing speeds seem to be common among users on virtual machines, myself included.
Thanks!
