Hi Katelyn and Jimmy!
I'm sorry to hear that you're experiencing this issue. I have a few clarifying questions for you both to help me narrow down the root cause.
- What version of Storyline are you using? You can check by going to the Help tab > About Articulate Storyline. We are currently on Build 3.70.2911.0 of Storyline 360.
- Is this happening with a specific file or multiple files?
- Do you know your internet speed?
If this issue persists, please let me know or reach out to our Support Engineers privately in a case. We'll be happy to get this solved for you!