Forum Discussion
Publishing to Video
Hello. I have a project where we have integrated videos on a couple of slides. At specific cue points on each video, I have a layer open (which pauses the video) that places a caption over the pause...
Hi Ellen,
Thanks for sharing your project's setup. I'm happy to help! It was smart of you to note the process where the publishing freezes. To help rule out an issue with the audio file, can you try removing it and publishing the project again? It may have been corrupted from the first time you published the course successfully.
If the issue persists, we'd be happy to help investigate further. Can you share your Storyline file with us with the screencasts and audio? You may also share it privately by sending it along in a support case. We'll delete it when we're done testing.
I tried removing the longer audio tracks (there are also a couple of short
music tracks that we have on other videos that have never been a problem).
No improvement - still freezes at "Adding audio track." And when it
freezes, I can't cancel the publish - I have to End Task!
Hi Ellen,
Thanks for the additional information. I've opened a support case on your behalf and sent over an email requesting a copy of your file. Once we receive that, we'll get started with further troubleshooting!
