Forum Discussion

EmilyJohnson-38's avatar
EmilyJohnson-38
Community Member
9 years ago

Publishing to Word Doc doesn't work in Storyline 360

I am unable to publish my Storyline 360 presentation to Word. When I select the option in the publish settings, it takes all of 2 seconds and tells me it is done, but when I look at what was publish...
storyline 360
JanneSrkel's avatar
JanneSrkel
Community Member
6 years ago

Hi,

I recently encountered the same issue. Publishing had worked flawlessly for years, but for some reason it stopped working yesterday. Whatever I tried the word publishing would be over in a second showing the congratulations window and nothing was published.

I'm using Storyline 360 on Mac (Mojave) via Parallels (Windows 7), and I have Office 365 (Shows as Word 2016). Everything has been OK until yesterday. I have always used my Mac side for storing work.

What I tried:

  • Publish a new clean project from Storyline to Windows desktop as Word
  • Saving the new project to Windows desktop and trying to publish as Word from there
  • Try publishing any project that I had published before successfully, to the default location on Windows or anywhere else
  • Restoring default Word File block settings etc
  • Logging out and in again of my Office account 
  • Restarting Windows, reinstalling Storyline

Nothing worked.

My next step was going to be reinstalling Office. Luckily there was an update available for Office. I had hoped this would be the case, because an update might at least refresh something in the system, while not maybe addressing the issue itself. I updated Office package and voilá, Storyline Word publishing started to work again.

I'm not sure what happened there, but poking the Office package helped me at least.

So, try refreshing the Office package via its update function in the Account settings. 

I'm wondering, if a pending Office update would somehow mess with Storyline publishing? It's a mystery for me why this suddenly occurred for me too, without any apparent reason.