Forum Discussion
Danielle-Riggi
5 years agoCommunity Member
Publishing to Word in Storyline 360 keeps crashing.
Hi all,
I keep attempting to publish a word doc in Storyline 360 and I get an error message every time. Does anyone know why this would happen. I have have not had any problems until now. (a...
LatoriaJackson
5 years agoCommunity Member
Hi Danielle,
Thanks for sharing the error. From looking at the StackTrace of the error, seems it's getting hung up on some characters within the document. Without view of the document I'm not sure what character(s) it could be. Nonetheless, if nothing jumps out as the possible problem, maybe you could try troubleshooting by uploading portions of the document. i.e. copy the 1st 1/2 of the document into a new one, save and try to upload. Do the same for the 2nd 1/2, etc. My best guess is this will help to narrow down the contents of the document the system is having issue with.