Forum Discussion

MeganWalsh's avatar
MeganWalsh
Community Member
14 years ago

Publish/Preview not working

I'm new to Storyline and have developed a short project, but am not able to preview it. When I press preview I am shown a blank screen. When I try to publish the project I am unable to view it. -...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
8 years ago

Hello Priyanka,

Sorry to hear that you've run into a similar problem.

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should certainly conduct a repair of your software.

  • PriyankaKramer's avatar
    PriyankaKramer
    Community Member
    8 years ago

    Leslie, yes with all files. This only happens in SL3. I've repaired it multiple times, still no luck. I'm having to replicate a SL3 course right now and not sure how to work through it. SL2 works just fine. I've reached out to Support but haven't heard back yet.