Forum Discussion

MeganWalsh's avatar
MeganWalsh
Community Member
14 years ago

Publish/Preview not working

I'm new to Storyline and have developed a short project, but am not able to preview it. When I press preview I am shown a blank screen. When I try to publish the project I am unable to view it. -...
storyline 360
AshleyT-Pollard's avatar
AshleyT-Pollard
Staff
8 years ago

Hi Michael,

Thanks for reaching out here, and I'm sorry for all the back and forth issues you've had with Storyline and feeling left in no mans land. It doesn't sound like a land I'd want to be in either, add to it losing work time and you're in a serious pickle. 

I saw you were working through this issue with Wilbert (who is sadly off sick today!) but I asked one of our Senior Support Engineers to take a look at your case. He'll be in touch shortly to figure out how we can get you back up and running! 

I'll follow along as well so that I can update this forum discussion. 

  • MichaelDiFonzo's avatar
    MichaelDiFonzo
    Community Member
    8 years ago

    Ashley,

    I had our IT guy come over at the end of yesterday to uninstall. I guess I do have admin rights to my computer but didn't think I did since the uninstall wasn't working.

    The error message that appeared: Storyline 360 failed to uninstall. Storyline 360 version 3.16.15842.0 failed to uninstall. The exception was: Unable to locate cached bootstrapper file path!

    He didn't know what that was all about so I told him I would look into it the next day. I had already stayed late and missed an appointment. I came in today and everything was working as intended.


    I'm really not sure what changed but hoping random issues like this don't pop up since I can't afford to lose a whole day due to non-productivity. Lesson learned - don't upgrade software if everything is working properly. Good news is that I finished the project, at least version 1.

    Mike