Forum Discussion
Publish/Preview not working
I have been unable to preview or publish since the Articulate 360/Storyline 360 update on 6/19. I don't' get any error messages, but when I preview single slides or a scene, all I get is a black screen. If I preview the entire project, I get a preview but I can't move forward using either the buttons in the course or using the player menu.
If I publish to Articulate Review, the same thing happens, no one who was testing could move past the first screen using either the buttons in the course or using the player menu.
Publishing to our LMS for testing had the same result. Can't move past the first screen using either the buttons in the course or using the player menu.
When I send the source file to someone else on my team, they are able to preview and publish with no issues. This is happening on any Storyline file I trying to work with. I'm running Windows 10 and none of the support docs listed above have instructions for that version of Windows. When I right click to Run as Administrator to try a repair, it tells me a newer version is already installed and I can't find where to download the most updated version of Articulate 360. I've tried uninstalling, reinstalling and updating the entire Articulate 360 suite and still have the same issue.
Please advise on additional troubleshooting steps I can take.
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