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MichelleCorby's avatar
MichelleCorby
Community Member
12 years ago

Question bank freezes when published

Hi everyone I'm hoping someone can assist me with this issue: I have a question bank which was working fine as part of a module I created but once I loaded it into our LMS (Plateau) it has star...
storyline 360
AshleyT-Pollard's avatar
AshleyT-Pollard
Staff
12 years ago

Hi Michelle and welcome to Heroes! 

I tested out your file, and had the same freezing situation in Preview and Publish. I think there may have been something corrupt within this file, as when I imported it into a new Storyline file it played successfully all the way through.

To prevent file corruption, you'll want to follow these guidelines: 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).