Quiz Spins and Doesn't Load

Hi Nancy & welcome to Heroes,

If a quiz in your published presentation will not load during playback, please review the following article:

http://www.articulate.com/support/presenter09/kb/?p=2347

Hi Brian,

Thanks - I have no problem with the quiz playing when published and inserted into a PPT - it's when I publish for Web that I have the problem. Double-clicking the quiz.html file in the output folder yields a spinning preloader and the quiz never loads; double-clicking the quiz.swf file in the output folder launches the quiz and everything looks good.

My .quiz file is in the default My Articulate Quizmaker Quizzes folder, with the published output in a subfolder within called Quiz1 - Quizmaker output. Within that folder is the quiz_content folder and the .html, .swf, and .xml files. Everything looks intact in the file structure. The problem seems to be with the .html file, but in viewing its source, I don't see anything obvious.

I took an .aqm quiz file that worked fine in Articulate 5 and brought it into Quizmaker '09, then published it. It no longer loads; if I double-click the .html file in the output folder, the preloader spins. If I double-click the .swf file, the quiz loads fine.

So there seems to be something related to Quizmaker '09. I also tried renaming the shared folder so Quizmaker would reset the application back to default settings, but I'm still having the same issue.

Any other thoughts?

Thanks!

Hi Nancy,

Would you mind submitting a support case to us so that we can take a closer look at the issue?

http://www.articulate.com/support/contact/ 

Hey Nancy,

We actually noticed this issue yesterday as well, and did a bit of research on it.

It turns out that there is a bug in the Chrome and Firefox version of Flash Player 10.2 that we logged about here:

https://bugs.adobe.com/jira/browse/FP-6198

The reason this is happening is that the path to your output has a space in it.  In Previous versions of the Flash Player (6-10.1) the Flash Player would tell us the exact path to the content, so for example, if your output was at "c:\My Documents" then the Flash Player would return that exact path.  In Flash Player 10.2 that path is returned like this "c:\My%20Documents", and that is causing the issue.

So to fix the issue, you can do one of the following:

1. Remove the spaces from the path to your output (for example, move the project to "c:\test\" and that should correct it.

2. Wait for a fix from Flash.  Not sure how long this could take though.

3. Give us a bit and we will release a fix that you can apply to your content on our side.  We hope to have a fix available sometime shortly.

As a note, this only will affect output that has special character in the path, so if your content is already published on the web it will only be affected if the path contains a space.

Anyway, hope this helps and let me know if you have any questions.

-Dave

Hi Dave,

Thanks for the information and the resolution!

Nancy

Hey Nancy,

As an FYI we released an update today that fixes the bug in the Flash Player.  If you go to our site and download the trial you can install it over your existing install of Studio '09.

Let me know if you have any questions.

-Dave

Thanks, Dave!

Everything works as expected now.

Hi Dave,

Thank you for the information. I was experiencing the same problem and spent a long time re-inserting the quizzes. Outputing to the C drive with no spaces solved the problem!!

Thanks a ton!

Aparna

Glad to hear you got it resolved, Aparna!

I see this was discussed 11 years ago.  So there must be something I can do or an update I can do on my end.  I am experiencing this issue today 7/12/2022.  

• I am working in Quizmaker 360 
• On my local drive
• Removed all spaces from the file name and saved locally to my downloads folder
• I am publishing to Review 360 and it just spins and never loads. 
• The only way I have gotten it to work is by opening Storyline, importing the quiz as slides and publishing it from storyline. 

Any help would be super appreciated.