Forum Discussion
Re: Storyline running extremely slow
Hi Jeremy,
Great question! I understand that you are having issues with Storyline running slowly. I’m happy to work with you to figure out why this is happening! I have a few follow-up questions regarding the situation so I can better understand what you are experiencing.
- Have you seen the issue with only the latest update or previous ones as well?
- Is this happening with more than one file or is this the only one?
- Are you working from a shared drive? If so, I recommend saving your files on your local drive before creating, editing, and publishing them. This will help minimize any unexpected behavior.
Thanks for reaching out and I look forward to your response!
2 Replies
Thanks for getting back to me,
I've only noticed it over the last 3-4 weeks. I updated to newest version
within the last week.It is happening on every project I'm working with and on new projects as
wellI am using a local drive not a shared drive.
I have also tried uninstalling and reinstalling Storyline and have noticed
no improvement.Jeremy Lippart
Education Content Specialist
Phone: (512) 363-7300
Email: jlippart@foreflight.com
www.foreflight.comHi Jeremy!
Thanks for sharing the feedback! Sorry to hear you've been affected by slowdowns when authoring in Storyline 360!
I've opened a support case on your behalf so our support engineers can take a closer look into what could be causing this issue! You're in great hands working one on one with them, and someone from our team will be in touch shortly!
Also, it looks like part of your e-mail signature came through when you replied via e-mail. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
