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JBauer's avatar
JBauer
Community Member
1 day ago

Recent SCORM issues with Canvas

Wanted to check in to see if anyone else has had this issue. We use two different LMS systems: Canvas as one and Absorb as the other. I have had no recent issues with Absorb but I have recently run into an issue hitting an error when trying to upload those very same SCORMs into Canvas. Again they work in Absorb but are not accepted in Canvas. Is there something about the most recent SCORMs with the new AI additions that is not being received properly by Canvas? Any insights would be helpful. Thank you.

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3 Replies

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    46 minutes ago

    Hi JBauer,

    Thanks for sharing what you’re seeing with Canvas. I’ve opened a support case on your behalf so our team can gather a few more details and help troubleshoot. Please keep an eye on your email for a message from us, and we’ll continue working with you there.

  • MarnaKriel's avatar
    MarnaKriel
    Community Member
    1 day ago

    We are experiencing the same thing. Old scorm files still work and load into the LMS, but new ones responds with "Access Denied" in the window or pop-up window.
    This seems to be an error in the past 24-36 hours.

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      36 minutes ago

      Hi MarnaKriel, 

      Thanks for sharing your experience as well. It’s helpful to know that older SCORM files still load, while newer ones have started showing “Access Denied” in the past day or so. I’ve opened a support case on your behalf so our team can investigate. We'll be in touch shortly via email to continue the conversation.