Forum Discussion
Record Screen in Storyline 360- lost file?
Hi jenniemac311,
I'm happy to help!
First, please ensure you're working and saving your file on your local hard drive (typically your C: drive). Next, please test if this occurs in a brand new file. If so, please see this resource on how to fix unexpected or erratic behavior. If these steps don't resolve the issue, I'd like to connect you with our Support Engineers to get you up and running as quickly as possible!
Thanks Sam, it didn't work, even with the help of my IT team, but I appreciate your reply. I'm new here & just getting my bearings in the program. Good thing it was a test file!
Hi jenniemac311,
I'm happy to help!
First, please ensure you're working and saving your file on your local hard drive (typically your C: drive). Next, please test if this occurs in a brand new file. If so, please see this resource on how to fix unexpected or erratic behavior. If these steps don't resolve the issue, I'd like to connect you with our Support Engineers to get you up and running as quickly as possible!