Hi Oliver,
I'm happy to help troubleshoot this issue and would like to start with clarifying questions to understand your experience better.
- Are you running the simulation tools in a browser? If so, what browser are you using? We recommend using the latest version of Firefox to record web-based screencasts.
- If the issue persists, can you try running these steps to rule out a Storyline installation issue?
- Feel free to start a support case so our Customer Support Engineers can provide targeted help as needed.
I'm looking forward to your response!