Forum Discussion
Red outline when recording a simulation
Please help! I am unable to get rid of the red outline when I record a video or simulation. Can someone help with this?
Hi Jessica!
That sounds frustrating. Have you tried to set your screen resolution to 96 DPI? That usually solves the problem.
There are instructions here on how to set your screen resolution depending which Windows Operating System you're using:
articulate-storyline-dpi-support
If you scroll a little bit down on the link above you'll see the heading: Here's how to switch to 96 DPI and it has the instructions on how to do it.
Hope this helps!
If the problem still persists, I suggest that you open a support ticket here
Hi Hazel, thanks so much for the advise. I tried setting the DPI and unfortunately the issue still persists.
The outline appears after I’ve recorded my screen. Please see the screenshot attached.
