Forum Discussion

EverettHarris's avatar
EverettHarris
Community Member
12 years ago

Red X on screen when I try to edit text

Greetings Not sure why but when I go to edit anything on the screen on a slide, a large white box outlined in red with a red x through it appears. If I right click it will allow me to exit edit t...
storyline 360
HowardPrice's avatar
HowardPrice
Community Member
4 years ago

I’m seeing the same thing today with only 1 slide, totally created in the tool from images in their library. Is this the expected UX? Having to resort toRise to get the course built. Not good. 

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    4 years ago

    Hi Howard!

    So sorry for the trouble! This is not expected behavior. However, it can occur if you're not working on your local hard drive (typically your C: drive). Working on a network drive or an external USB drive can cause erratic behavior due to latency. 

    Have you tried importing that course into a new project? If that doesn't do the trick, I'd recommend connecting with our Support Engineers by submitting a support case.

    Lastly, when these time-sensitive issues come up, for quick help, don't hesitate to submit a support case as our Support Engineers are available 24/7.