Forum Discussion
Removal of the Black Screen at the start of the Articulate Storyline Module
Dear Articulate Team,
Hope You'll well!
We wanted a quick fix solution to the storyline module as to how can we be able to remove the black screen with the play button at the start of the mod...
LucianaPiazzaI used the blank slide trick to avoid the black screen with play button. The next slide has a GIF and an audio file on it. The project skips to the next slide and avoids the black screen. The GIF on the next slide works, however, the audio won't play right away. It takes about a minute before the audio will kick in. Same experience in Review 360 and in Rise as a storyline block.
I've tried:
- adding the audio as background "music" - did not work
- adding the audio on a layer which opens with the slide - did not work
- combining the audio and GIF in a video MP4 - did not work (must click video to play, it will not auto-play)
Ultimately, I just want the GIF and the Audio to start at the same time when the slide starts (while avoiding the black screen with play button). I'm using this as a storyline block in Rise, however, the same issue appears in Review 360. While previewing in Storyline, there is no issue. All attempted solutions worked in SL preview mode.
Hi kBestor!
Sorry to hear you've run into this setback! Thanks for sharing the troubleshooting steps you've tried!
I tested some of your examples and was unable to replicate the same issue. Background audio playback worked as expected, without delays. Even when added as a Storyline Block to Rise 360. It would be helpful to see a copy of the .story file you've been working with. Do you mind sharing that here in the discussion or privately through a support case?
We'll delete it from our system as soon as we're finished!
