Forum Discussion
Removal of the Black Screen at the start of the Articulate Storyline Module
Dear Articulate Team,
Hope You'll well!
We wanted a quick fix solution to the storyline module as to how can we be able to remove the black screen with the play button at the start of the mod...
Hi. I am using a round-about way to fix the problem of a black screen and Start button on videos within Rise 360.
When I used Storyline to generate a video (MP4), Rise 360 displayed the video with a black screen and a Start button, much the same as others have complained about. This is also after using the Cover Photo option in the Player menus.
I used Premiere Pro and Camtasia video editing software packages to take a quick look at the video Storyline generated. I discovered the very first frame of the video is BLANK. The second frame of the video contained the cover photo I had specified.
So, I used Camtasia to cut the very first frame off, then EXPORT it into an MP4 file again. When I uploaded the video to Rise 360, the black screen was replaced by the image I wanted.
It is an arduous fix, but I am using it.
Hi,
Do you find that the quality of the MP4 generated from Adobe Premiere Pro is not as good as the original MP4?
I tried doing what you suggested, but even publishing at 1080p in Premiere Pro, the quality is not as crisp.
Thanks,
Donna
