Forum Discussion
Renewal has turned into a New account nightmare
While I still wait for support, for anyone else in this situation, I have worked the answers to my immediate concerns and like everything in life 'It is easy when you know how....':
- You can have multiple Articulate accounts via one email address but looks like you can only be a content creator in one account as it wont let me activate on the new system.
- You swap from the accounts page by selecting the small 'change team' link at the top right
- My content does seem to have migrated to the new account
- Quick Links: these were checked by creating a quick link of an existing course from the new account and comparing it to the link from the old account. Thankfully they are the same.
Now I think I will contact live chat about assigning myself as a content creator on the new system because I need to get working...
- You can have multiple Articulate accounts via one email address but looks like you can only be a content creator in one account as it wont let me activate on the new system.
Hi Tina_,
So sorry to hear that you've run into this setback when renewing Articulate 360!
Great to see that Phil has been helping you. I noticed that you've also been working in a case with my teammate, Ryan. Great move! We can continue the conversation there to keep all information in one place.
StevenBenassi I would love to continue the conversation but it is like radio silence here for me! I expect time differences may be playing a part.