Articulate 360: Managing Your Profile and Account

Manage your Articulate ID profile and Articulate 360 subscription, team, and add-ons conveniently in one place. Access your Account Management Console in any of the following ways:

1. Sign in directly to https://id.articulate.com/redirect/account.
   
   If you have subscriptions in both the U.S. and EU data centers, you’ll be prompted to select the region you want to sign into.
   

   Alternatively, you can sign in directly to the region you want to manage: 

   • U.S.: https://account.articulate.com/ 
   • EU: https://account.eu.articulate.com/

   Note: To switch between regions, sign out of the current region, sign back in, and select the appropriate region.
   
   

2. From the Articulate 360 desktop app, click the drop-down arrow in the upper right corner and choose Profile & Account. This will launch your Articulate 360 account in your default web browser.
3. From your Articulate 360 home page or any of the web apps, click your avatar in the upper right corner and choose Account.

The Your Profile page launches by default with account management tabs on the left side of the screen. Access to certain tabs will vary depending on your subscription plan, user permission, and whether Reach 360 is activated for your account. 

The table below shows the tabs available to Articulate 360 Teams and Articulate 360 personal accounts. Click the links for details on each tab.

Your Profile

Manage profile details, including your:

• Name
• Organization
• Country
• Phone number
• Preferred language: This sets the language for account management. To change the interface language for desktop apps, check out this article.
• Password: If single sign-on (SSO) is enabled for your team, passwords are managed by your organization. Here’s how to sign in with SSO.
• Email preferences: Click Manage to update your email subscription status. If you opt out on this page, you’ll also unsubscribe from E-Learning Epiphanies. You can subscribe or choose how often you receive E-Learning Epiphanies emails here.

Note: Be sure to click Save when you're done editing your profile.

Manage Team

Articulate 360 Teams members with primary admin, 360 admin, group manager, and Reach admin permissions can use this page to manage people, groups, and invites. It’s organized into three tabs:

For step-by-step instructions, see the full guide: Articulate 360 Teams: Manage People, Groups, and Invites.

If you’re not an admin or group manager, you’ll see the Your Team page.

Your Team

Articulate 360 Teams creators who don’t have admin permissions see the Your Team tab, which displays the following:

• Team name
• Number of creator licenses available and the total purchased
• List of team members and their permissions

Members with creator privileges can use the search and filter tools above the list to easily find other members. Here’s how:

• To search, type the name or email address in the Search people field at the top. Search results appear dynamically as you type. To clear your search results or return to your entire list, simply delete your search term.
• To filter the list, click the Filters dropdown beside the search field. You can filter by permission types and by group. You can also combine multiple filters to narrow results further. For example, to find members who have creator and 360 admin permission, select the following filters:
  • Create > Creators
  • Manage > 360 Admins

To clear all filters, click the Filters dropdown and select Clear all.

Manage Subscription

Articulate 360 Teams members with primary admin and 360 admin permissions and owners of an Articulate 360 Personal plan can use the Manage Subscription page to manage subscription settings. This includes tasks such as renaming the team or subscription and adding glossaries for Articulate Localization. 

Articulate 360 Teams admins can also manage Localization and Reach 360 usage on this page.  

See this user guide to learn more: Articulate 360: Managing Your Subscription

Billing

Only the account owner—the person who purchased the subscription—can see the Billing tab to manage payments and additional purchases.

Note: When a subscription is purchased through a global reseller, the reseller retains account owner permission. Team members must contact their reseller to handle billing questions. 

The Billing tab allows the account owner to: 

• View subscription details, including:
• Subscription or team name
• Subscription number
• Renewal date
• Total price per term
• Generate a PDF quote document to see the price for upgrading to Articulate 360 AI.
• Click the Calculate Quote button at the top.
• Upgrade to Articulate 360 AI 
• Click the Upgrade to AI button at the top.
• Download a W9 form (for U.S. customers).
• Click the Download W9 link on the top right.
• Manage payment methods 
• Click Update under the Payment Methods section to add or update new payment details.
• See the organizational address linked to the subscription. 
• Contact biz@articulate.com if you need to make any changes. 
• Note that this address determines taxation and may differ from the billing address, which we use for payment validation. 
• View billing history 
• Download a PDF copy of your invoice by clicking Invoice beside any billing event.

Articulate 360 Teams members with account owner permissions can also:

• Generate a PDF quote document to see the price for adding seats.
• Click the Calculate Quote button at the top.
• Purchase additional seats for a team subscription 
• Click the Buy More Licenses button at the top. 
• See more information on purchasing additional licenses.
• Switch between multiple teams (if they own more than one):
• Click the team name at the top of the page, choose Switch Team from the drop-down list that appears, and select from the team list window.

Note: If you have subscriptions in both the U.S. and EU data centers, you must sign out of the current region, sign back in, and select the appropriate region to switch between subscriptions.)

Articulate 360

Click this tab to jump to your Articulate 360 dashboard.

Reach 360

If you’ve activated Reach 360, you can launch it from this tab to quickly deliver training to your learners.

Support

Use the Support tab to:

• Access the Articulate knowledge base
• Ask questions in the community forums
• Contact Articulate Support
• Request new features