Forum Discussion
Replay 360 capture size quality issues
Hello,
When using Replay 360 to capture webcam video, and capture size above 352 x 288 is jerky (like moving under a strobe light), and audio lags behind the video. This gets worse and worse the b...
i have the same issues techsuport is blaming antivirus. i also have tried different cameras and mikes to try and fix. it is a replay bug when i record using other software such as SnagIt or even basic video no problem. I wish Articulate would acknowledge the bug instead of blaming the user. 360 is a very very expensive subscription particularly with such POOR slow support. In Australia we have consumer warranty laws but Articulate say they don't have to conform even though i pay in local currency.
Hi Jane,
Sorry to hear about your experience with Replay 360. I'm not seeing any bug reports related to this issue, but I agree that the behavior needs to be looked at closer. We first suggest to do a repair of Replay 360 to see if this helps. We've seen cases before where doing a repair helped fix unexpected behavior with Articulate 360 applications.
If the issue persists, open a support case with our team here so we can continue troubleshooting the behavior with you.
