Forum Discussion

ADIELUFF's avatar
ADIELUFF
Community Member
3 years ago

Replay 360 cursor not aligning and screen resolution

Hello, I know that discussions have been raised about this over that last FIVE YEARS!!! But, Replay 360 is now unusable for me. When screen recording at 150%, the mouse cursor is 100mm away from w...
Replay 360
storyline 360
Studio 360
JoseTansengco's avatar
JoseTansengco
Staff
3 years ago

Hello Adie,

Sorry to hear that you ran into this issue. 

Having users set their DPI settings to 100% is normally the troubleshooting step that we recommend to address recording issues with Replay 360. Since you're seeing black sections in the recording when doing this, try the following to see if they help:

  • Disconnect any external or secondary monitors from your computer and try doing a recording using only the main monitor with your DPI setting set to 100% (right-click on your Desktop and select Display Settings). 

  • Do a repair of your Replay 360 installation. 

If the issue persists, open a case with our support team here so we can take a closer look at what's happening!