Forum Discussion

nathanleavitt's avatar
nathanleavitt
Community Member
6 years ago

Replay 360 keeps getting automatically uninstalled

When I use the Articulate 360 desktop app (1.39) to install Replay 360, the installation goes away after a few hours. I have to repeatedly install it, over and over. There are times when I have to i...
Replay 360
storyline 360
Studio 360
nathanleavitt's avatar
nathanleavitt
Community Member
6 years ago

Lol! These are the steps I've been doing every day, with the exception of deliberately uninstalling it, since it automatically uninstalls itself after a few hours. I've reached out to the support team and submitted case 02281037 (ref:_00D30Txo._500f31QgAji:ref)

Here is some extra info that may be important: I work in a corporate environment where IT prevents us from installing software on our work machines. Since Articulate 360 v39 has been installed, I no longer need special administration privileges to install Storyline, Studio, Replay, or Peek.

I'm wondering if there is a connection between this new ability to install the desktop apps without administrative support, and the fact that the Replay desktop app keeps uninstalling itself.

  • VinceScoma's avatar
    VinceScoma
    Community Member
    6 years ago

    Hi Nathan, 

    Thank you for sharing those details with us! That is important information to know as that might be playing a part here in this situation. I will provide these comments in your Support Case as we continue to work through this!

    Please let us know if you have any questions!