Forum Discussion
Replay 360 not publishing video
I have been working with replay for a while and never run into this. When I am in Replay my video and audio works perfectly all is exactly how I want it. When I publish to Reach 360 or Video File the video portion is gone and it shows a black screen on those. Again the video is working fine in Replay just not in published version any tips?
Hello CrystalFisher-d,
I'm sorry to hear about the trouble publishing your Replay project. I haven't heard of any related reports recently.
If this behavior happens with all your Replay projects and you're already working on your local drive, I recommend running these steps to fix possible installation issues.
If the problem persists, we'd be glad to investigate further. If you're comfortable sharing your Replay project, you can upload it here or privately in a support case. We can help test if re-encoding the video file will fix the issue. We'll delete the project when we're done.
