Forum Discussion

KarlKearns-5845's avatar
KarlKearns-5845
Community Member
6 years ago

Hi guys,

Experiencing the same problem myself. Any solutions?

Thanks!

  • VinceScoma's avatar
    VinceScoma
    Community Member
    6 years ago

    Hi Karl,

    Thank you for reaching out and letting us know!

    Here are a few ideas that I hope will help clear up the issue you are seeing: 

    1. Set all displays to scale at 100%. (96 DPI)
    2. If you are using a second monitor, set the second monitor to the same resolution as your main display.
    3. Repair Replay 360
    4. Make sure that Video Hardware acceleration is enabled

    Please let us know if you run into any snags along the way! We are happy to help! 

    • HEATHERHUTCH859's avatar
      HEATHERHUTCH859
      Community Member
      5 years ago

      Hi there, 

      I've tried all this but having the same problem.  

      • BeccaLevan's avatar
        BeccaLevan
        Community Member
        5 years ago

        Welcome to E-Learning Heroes, Heather! ⭐️

        I'm sorry you're hitting a snag after trying the suggestions Vincent mentioned. Could you share the details of the issue you're experiencing here? Then we will reach out shortly after with the next step!