Forum Discussion

LiancaVanderMer's avatar
LiancaVanderMer
Community Member
3 years ago

Replay unable to Save or Publish files

Hi, for the past week I have had issues with Replay being unable to save my files and then also crashing when I try to publish a screen record. When I try to save, I get the error "File not found", ...
Replay 360
storyline 360
Studio 360
LiancaVanderMer's avatar
LiancaVanderMer
Community Member
3 years ago

Thanks for alerting me to the email signature.

Not sure that the Microsoft Windows  ~256 characters restriction is relevant as I have no problems saving deeply nested files with Storyline, as I noted in my comment above. The problem I am having is specific to Replay.

My C:Drive and my Onedrive is the same location because everything syncs to the cloud automatically, especially if you use Microsoft 365. 

Once again, Replay started giving issues recently. 

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 years ago

    Hi Lianca, 

    Thanks for the additional information. I added them to the support case that I opened so our support engineers can continue troubleshooting the behavior with you. Please be on the lookout for an email from them!