Forum Discussion

DOMETICAcademy's avatar
DOMETICAcademy
Community Member
5 years ago

Reporting issues Rise360 in Chrome

Hi,  We have recently been getting more and more issues of users that does not get a correct status of the Rise courses in our LMS. The problem seems to not be affecting our Storyline courses. W...
rise 360
AlisonSimmons's avatar
AlisonSimmons
Community Member
4 years ago

Hi Alyssa,

We are having the same problem with a Rise course not completing for some users and we have the exit course link at end of the course. We use cornerstone for our LMS.

The LMS records that the user opened the course, some times multiple time, and how much time was spent but when I proxy in the course has 0% complete.

Any thoughts or help?

Thanks,

Alison

 

 

 

 

  • Renz_Sevilla's avatar
    Renz_Sevilla
    Staff
    4 years ago

    Hi Alison! It looks like you've opened up a support case with us already. Jan has sent you an email, so please keep an eye out for that! He'll continue working with you there, and get you some quick assistance!

  • jasonwatts's avatar
    jasonwatts
    Community Member
    4 years ago

    Hey Alison,

    Was wondering what the solution to your issue of the course not sending the completion notification to Cornerstone was?  We use Saba (owned by Cornerstone) and have had similar issues with this in the past.  

    Look forward to your response.