It sounds like the button on the Failure layer doesn't have a trigger to jump back to the first question.
- FYI: Even when the "Jump to slide __" trigger specifies the first quiz question, Storyline will jump to the first question that the user answered incorrectly when it resets only incorrect questions.
Troubleshooting is often just a “best guess” without seeing the .story file. Here are the best practices for uploading that:
- Only include slides that are involved in the problem.
- Be sure objects, layers, motion paths, and variables have meaningful names.
- If there is proprietary content, replace or delete it. For example, replace proprietary text with “ipsum lorem” text.