Forum Discussion

AlexandraHess-f's avatar
AlexandraHess-f
Community Member
5 years ago

Resource tab links not working in published file

I have two links that I've added to the Resource tab.  They work fine within development (when I added them to Resources, I clicked "test" and they open).  However, they are not opening (or doing an...
storyline 360
ScottPayne-70de's avatar
ScottPayne-70de
Community Member
2 years ago

I have run into this issue with an internal company URL that contains the "%26" code for "&". The link works when included on a slide within the course but not when selected from the Resources tab.

Here's the end of the correct, working link:  "Global_Security_%26_Safety_Workplace_Violence.pdf"

But here's what it changes to in the browser when selected from the Resources tab:  "Global_Security_&_Safety_Workplace_Violence.pdf" 

The "%26" is changed back to "&" which may be the culprit.

Any SL360 fixes would be welcomed as we're not able to change the URL. Thank you!

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hi Scott, 

    We're still looking into the issue reported in this thread, but one workaround you can do in the meantime is to avoid using special characters in the filenames of your resources. 

    For the file that you shared, try changing "Global_Security_%26_Safety_Workplace_Violence.pdf" to "Global_Security_and_Safety_Workplace_Violence.pdf" to fix the issue.