Forum Discussion

AlexandraHess-f's avatar
AlexandraHess-f
Community Member
5 years ago

Resource tab links not working in published file

I have two links that I've added to the Resource tab.  They work fine within development (when I added them to Resources, I clicked "test" and they open).  However, they are not opening (or doing an...
storyline 360
ScottPayne-70de's avatar
ScottPayne-70de
Community Member
2 years ago

Hi Jose. I really appreciate your quick response! Are you recommending that I change the Resource URL (via Resources > Edit Resources window)? I tried changing the "%26" to "and" in the Edit Resources window and republished but it didn't seem to help. Hopefully, I'm understanding your suggestion correctly.

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hi Scott,

    Apologies for the confusion. You want to remove all special characters in the file names of your resource files, and then reupload them into the Player of Storyline 360. In the example in my last response, I'd first rename the PDF file to remove the %26 characters and change them into the word and. Afterward, I'd reupload the newly renamed "Global_Security_and_Safety_Workplace_Violence.pdf" file into the Player of my course and republish it to fix the issue of the links not properly opening.

    Feel free to share a copy of your project file here or in private by opening a support case if you need any help with this procedure!